Property management · Development · Consulting — South Ontario

Your building, managed by people who actually read the file.

The things that cost an owner money rarely blow up — they slip. A licence lapses. A rate is wrong on a certificate. A rent increase goes out without the right notice. We built a system that catches those, and every building we manage runs on it.

Request a building review See what we found
Trafalgar Circle — 146 Trafalgar Ave Drafted
Staff asked: Tenant in Unit 21 says the basement drain is backing up again.
Grounded answer

Plumbing here is handled by the vendor already on file — the same one who cleared this drain in March. Dispatch them directly rather than booking a new call-out: this unit has a documented history with the exact same issue.

vendors known_issues maintenance_notes
A manager reads every reply before it goes to your tenant. Send
One portfolio. One week.

This is what a proper review turns up in buildings someone was already managing.

All four surfaced in a single portfolio, in the first week of going through it properly. Not one was hidden — they were sitting in the files. Catching them means reading every file against every number, every time, and that is exactly the part that quietly stops happening.

Rate

A mortgage rate quoted at 2.5% that was really 2.10% — a six-figure difference on one certificate.

Assessment

A special assessment amount matching none of the figures the board had actually approved.

Lease

A tenant billed rent every month with no lease, application, or move-in record anywhere on file.

Notice

A rent increase set to apply without confirmation the legally-required notice ever went out.

How we work

We read the whole building, then we keep it read.

We take in everything

Leases, vendors, access codes, inspection history, board minutes — all of it goes into one record per building, and whatever is missing gets written down as missing instead of assumed.

The system holds it, not one person

Every answer we give is pulled from your building's own records, with the source attached. Nothing depends on who happens to remember, or who happens to still work here.

A person still decides

The system drafts and flags; it never sends anything on its own. Every response to your tenants goes out with a manager's eyes on it first.

Response time

Most of this work doesn't happen at a desk.

It happens in a basement with a flashlight, in a hallway with your tenant standing there waiting, at a meter on the far side of the building. Our managers carry the whole record in their pocket, which is why "I'll have to check and get back to you" mostly stops being the answer.

Your tenant gets an answer while someone is still standing there. Not a promise to look it up later.

What we find in a unit gets logged before we leave it. It lands on your building's record, not in a text message to nobody.

The after-hours crew sees the same file. A restricted sign-in gives them contacts and history at 3am — and never your financials.

Sections
Search Dates Gaps To do6 Archive Water Billing Financials Walkthrough Inbox2 Contacts Settings Help
9:41●●●
OnyxConneX
6 Abercrombie Place — 445 University
Common inquiries
Lookup HVAC Plumbing Electrical Appliance
Describe the inquiry — e.g. "Tenant in 5A says the AC isn't working"…
Get draft
Open tasks
Fire panel inspection due in 4 days
Elevator service confirmed for Thursday
Insurance renewal due in 3 weeks
What you get

The unglamorous things, done every single time.

Nothing lapses

Licences, inspections, insurance renewals and compliance deadlines are tracked with reminders ahead of the date, not after it.

Gaps named, not papered over

When a document is missing from your building's file, it gets recorded as missing and chased — instead of quietly worked around.

Answers on the first call

Every tenant, vendor and contact for your building is one search away, so nobody has to dig through a folder while your tenant waits.

Utilities billed correctly

Sub-metered water read, matched to the right unit and rate, and invoiced on cycle — so recoverable costs actually get recovered.

Move-ins on the record

Unit condition documented on video at move-in and move-out, checked room by room — the evidence exists before you need it.

Work that doesn't get dropped

Anything found on a walkthrough or raised on a call becomes a tracked job with an owner and a date, not a note in someone's head.

Numbers you can check

Reserve, fees and operating figures kept current per building, and reconciled against the documents they came from.

A complete paper trail

Every question and every answer is kept, searchable, with who sent it and when — useful at a board meeting, essential at a tribunal.

Your file stays yours

If you ever leave, the building's records leave with you — organised. No hostage folders, no reconstructing five years from scratch.

Already running

This isn't a pitch deck. It's how we manage today.

The system runs on the buildings in our care right now — condo corporations and residential properties across Waterloo Region. It was built on real files, because of real questions that needed real answers.

8
Buildings live
160+
Records tracked
24/7
After-hours cover
0
Sent unreviewed
Next step

Send us one building.

Give us the file you already have on it. We'll come back with what's missing, what's expiring, and what doesn't reconcile — whether or not you ever switch managers.

Request a building review Call 1-866-302-6699
Call 1-866-302-6699
Email service@onyxcm.ca
Office 73 King Street W, Suite 300
Kitchener, ON N2G 1A7